*DUE TO THE HOLIDAYS, INCREASED ORDER VOLUME & CARRIER DELAYS, COVID-19 AND/OR INCLEMENT WEATHER CONDITIONS CAN DELAY SHIPMENTS BEYOND NORMAL EXPECTED OR POSTED DELIVERY TIMES, WHICH MAY BE BEYOND OUR CONTROL. WE APPRECIATE YOUR UNDERSTANDING AND PATRONAGE, AND APOLOGIZE IN ADVANCE FOR ANY INCONVENIENCE.

GENERAL SHIPPING INFO:

Merchandise ordered on GrandeCosmetics.ca is shipped via Canada Post to the following provinces: Ontario, Quebec, British Columbia, Alberta, Nova Scotia, New Brunswick, Saskatchewan, Newfoundland, Labrador, Manitoba, Prince Edward Island. 

Sorry, but we do not ship to the Northwest Territories, Yukon or Nunavut at this time. 

You can track your order at any time online by logging into your account. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, you may also contact our Customer Service team.

Customer Service hours are: Monday thru Friday from 9am to 5pm EST. We are closed weekends and holidays. You can reach our customer service team via email at customerservice@grandecosmetics.com.

We offer the following shipping methods for Canadian online orders:

At this time, we are not offering expedited 2-day shipping.

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days.

Returns may be made up to 90 days from your delivery date for a full refund of your purchase amount. We are committed to offering our customers the finest products available. If you feel the products you receive from Grande Cosmetics does not meet this expectation, simply return the product and we would be happy to remit your account for the full amount of the purchase. Exchanges of unopened items are also accepted up to 90 days of delivery.

To initiate a return, please contact customerservice@grandecosmetics.com with your order number, the items you wish to return and the return reason.