Shipping & Returns

*DUE TO THE HOLIDAYS, INCREASED ORDER VOLUME & CARRIER DELAYS, COVID-19 AND/OR INCLEMENT WEATHER CONDITIONS CAN DELAY SHIPMENTS BEYOND NORMAL EXPECTED OR POSTED DELIVERY TIMES, WHICH MAY BE BEYOND OUR CONTROL. WE APPRECIATE YOUR UNDERSTANDING AND PATRONAGE, AND APOLOGIZE IN ADVANCE FOR ANY INCONVENIENCE.

 

GENERAL SHIPPING INFO:

Merchandise ordered on GrandeCosmetics.ca is shipped via Canada Post to the following provinces: Ontario, Quebec, British Columbia, Alberta, Nova Scotia, New Brunswick, Saskatchewan, Newfoundland, Labrador, Manitoba, Prince Edward Island. 

Sorry, but we do not ship to the Northwest Territories, Yukon or Nunavut at this time. 

You can track your order at any time online by logging into your account. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, you may also contact our Customer Service team.

Customer Service hours are: Monday thru Friday from 9am to 5pm EST. We are closed weekends and holidays. You can reach our customer service team via email at customerservice@grandecosmetics.com.

Shipping and Delivery

We offer the following shipping methods for Canadian online orders:

At this time, we are not offering expedited 2-day shipping.

Shipping Type

Ontario, Quebec, Alberta, British Columbia

Manitoba, Nova Scotia, New Brunswick, Newfoundland, Labrador, Prince Edward Island, Saskatchewan

Northwest Territories, Yukon, Nunavut 

Delivery Times

Standard Ground:

mainly shipped via Canada Post

FREE 11/24/21 thru 1/2/22

FREE on orders $50+; $5.95 CAD on orders under $50

$19.95 CAD flat fee all orders; no free shipping at this time

NA; we do not ship to these areas at this time. 

Estimated delivery time 5-7 business days.

 

Expedited 2-Day

NA
NA
NA

 

NA

 

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days.

Returns & Exchanges

Returns may be made up to 90 days from your delivery date for a full refund of your purchase amount. We are committed to offering our customers the finest products available. If you feel the products you receive from Grande Cosmetics does not meet this expectation, simply return the product and we would be happy to remit your account for the full amount of the purchase. Exchanges of unopened items are also accepted up to 90 days of delivery.

To initiate a return, please fill out the return authorization form found here.

Questions? You can reach our customer service team via email at customerservice@grandecosmetics.com